ISO/IEC 20000-1 specifies requirements for establishing, implementing, maintaining and improving a service management system. It covers the planning, design, transition, delivery and improvement of services to meet service requirements, and is the international standard against which IT service management is certified.
What ISO/IEC 20000-1 delivers for your organisation.
The core requirements your organisation will need to meet.
Service management system planning and service portfolio
Service level management and service reporting
Incident, service request and problem management
Change management, release and deployment
Configuration management and service continuity
Supplier management and management of services delivered by other parties
Our structured approach from initial assessment through to completion.
We assess your service management practices against ISO/IEC 20000-1 requirements.
We develop the service management system documentation, service catalogue and process definitions.
We implement the processes, train service teams, and conduct an internal audit.
We prepare you for the certification audit and support closure of findings.
Our expertise spans across diverse sectors, delivering tailored certification solutions.
Common questions answered by our consultants.
Others we support in Information Security & Privacy.
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